Shipping Returns and Processing time \ Mzcreative Cosmetics


Shipping Returns and Processing time

Shipping and Returns

Processing time can take 7-10 business days, Does not include the day of order, sometimes sooner. When your order is ready to ship you will receive a tracking number, activity becomes available after 24 hours

Can Changes be made after order has been placed?

No. Orders CANNOT be changed after paid for as we strive to process with efficient and timely fashion.

Refunds

NO REFUNDS OR EXCHANGES ARE ACCEPTED, Please be sure to order properly.

Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure ways to make an online payment. We accept the following payment type for your protection and ours: Paypal, Visa, MasterCard and American Express. We do not have access to share your credit card information with anyone. Your information is secured via Paypal.

1. How to use Paypal?

Once you reach the checkout page and select the PayPal option, and click the "CONFIRM ORDER BUTTON", you will be redirected to PayPal where you will be able to complete the checkout process. Simply follow one of the options to pay with your credit card.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES

Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.